Total Quality Management (TQM)
The introduction of TQM aims to encourage ‘divine discontent’ in staff and to give them the tools to achieve continuous improvements in the way they work. Improvement projects use the principles of project management especially where the improvements are cross functional ones.
TQM looks critically at the operational side of the business using a project management methodology to implement the improvements.
Performance Management
Performance management brings together all the best practice for managing staff to achieve their full potential. Effective project leaders use all the principles of performance management to motivate the team but do not have the authority of a line manager.
Business Process Re-Engineering (BPR)
BPR focuses on optimising the processes in an organisation and, if necessary, redesigning them to meet the customer’s needs. In a major survey on BPR by the Harvard Business School Review the second most significant factor in the recent failure of BPR initiatives was the lack of Project Management expertise and culture. The first was the failure to analyse and understand the process requirements. The research and the implementation should be managed as a project.
