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superior after sales service enhancing excellent product quality,excellent pre sale service.
Kind and honest treatment of customers is the real capital of Mnchaeh
By increasing company reputation through the satisfaction of customer needs.
I see that this will differe from one industry to the other but conceptually win-win investment in effective and effecient customer satisfaction will definatley lead to the sought result.
In the software business for example, after sales support is name of the game.
Provide quality service/products whatever business you are into.Don't exaggerate what you can do,you make a BIG fool of yourself and the service/product you have on the market.Stick to your word and always ,DO as you say.Live your word,walk the talk.......empty words without action take you nowhere.
Good word of mouth (WOM) effect takes place when customer gets delighted with our product/service. We should focus on exceeding customer expectations in order to get profile of satisfied customer who will spread good words into market regarding our product or service.
A good C.R.M is essential for shaping the customer opinion of the brand by consistently delivering on the basic functional and emotional expectations of their customers.
Provide good customer service.
Make it easy for your customers to contact you.
Ask for testimonials and display them prominently.
Dear Mr.Ashraf
There is only one way to get positive feedback about you,your product and your company that is a Satisfied Customer achieved as a result of your Customer Focused Selling Approach with an honest,dedicated and prompt after sales service.
well sir, as for my own experience, my family used to have a business called "BLACK-EL". it is a kind of a fish that breeds. We deliver to our clients/customers that have a Restaurant, and it's my job of how to get a deal with them by talking and giving explanation of our product, and I called it "sales talk".
We used to go to every Restaurants and endorsed our product by giving our prospective clients/customers a satisfactory, and we give the sales service effectively.
I hope sir Ashraf, I gave my answer to your question as of to my experienced. I don't know, but for me, I gave our product excellent sales service and the quality of our product industry. thank you sir and have a nice day
It depends on product/service, but to do so your customer must be extremely satisfied with his business with you.
- you can ask him to reccomend you
- you can offer him commission
- he will do by himslef if he is extremely satisfied.
