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As a customer service representative you may be confronted with situations where human need dominate over business need. How would you respond to such a situation? A marketing executives outlook express has frozen the night before he has an important presentation. He calls technical helpdesk and he is angry . How would you react. How would you react if the computer is out of warranty period and you are not supposed to help the customer free of cost.
listen carefully deliver constanlly and earn permanent satisfaction of customer.
customer satisfaction is a boon for any organization,without it there is no existence of business,
I will adopt for human needs as long as the business is profitable, i.e. win-win deal and this needs to be assessed using the overall all value of the customer and not only the transactional profitability.
