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A common problem in the software undustry is clear customer specification of his/her requirements. I face this problem all the time.
I till the customer at the very start that he/she knows his ways of doing business much better than me and my product will meet his requirements only if he/she provide me with his detailed business processes which are to be automated by our software solutions. I insist on outlining the gap between the two and agree with the customer on how are we going to bridge this gap together.
At any situation, we should b polite voice should always cool and calm dont forget the greetings and ur name first wen u encounter a difficult customer always appreciate their opinion but u'll explain wats n ur side then dont forget to appology even u know costumer s wrong. u just got to explain ur side but still make an appology for some reason to make ur costumer feels good.
Customer is a source of our earning,they maybe a situation where we encounter difficult customer,handling them could be hard. Find/learn techniques how to handle them.
First and foremost – listen.
Understand what he is asking and prepare to answer.
Build rapport through empathy. Lower your voice.
Lower your voice.
Encourage him to talk.
Ask Question.
Never get angry or upset.
Never take it personally.
Respect him.
Remember that you're interacting with a human.
If you promise a callback - call back.Thanks.Regards,Ahmed.
