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THE PRINCIPLES OF ISO9001
ISO9001 is the only standard in the9000 series to which an organization's quality management system can be certified. According to the authors of the standard ISO there are8 quality management system principles :Customer focus - For any forward thinking business concerned about quality improvement, customers and their requirements should dictate much of their strategy. Without customer satisfaction the the business will ultimately fail, or at best tread water. Organizations should understand their customers' needs and strive to meet or even exceed them.Leadership - The strategy, direction and ultimate success of any business is to a great degree dependent upon its leadership, along with the environment and even the culture that they encourage within the organization. A clearly communicated vision and constancy of purpose on the part of management is key to business improvement.Involvement of people - It is an organization's people that will actually provide the front line customer service and follow the vision of the leadership, but they need to be encouraged and involved.Process approach - Some businesses are seemingly more process oriented than others (e.g. car manufacturing), however it is possible to see virtually all business activities and resources in terms of process. Managing in this way will enable greater efficiencies through a clearer view of what is happening.System approach to management - Management should view all business activities and interrelated processes as an integrated system. This will then encourage greater efficiency and effectiveness throughout the organization.Continual improvement - This should be a permanent objective of any organization that really wishes to succeed and excel within its marketplace. Whatever the organization does to improve quality and performance should be subject to a continuing cycle of review, and this should result in the further raising of targets and goals to new levels. This is simply necessary to keep ahead of the competition.Factual approach to decision making - Any key decisions made about direction or strategy should be based on sound data that has been gathered via predetermined business measures.Mutually beneficial supplier relationships - Traditionally, smaller firms supplied parts or materials to larger manufacturers to meet a specified order. More however can be derived from this kind of relationship by seeing it instead as an interdependent partnership that provides mutual benefits to both sides.
MAIN REQUIREDMENTS OF ISO9001
ISO9001 training requires individuals to be trained with the knowledge and skill necessary to do their jobs with quality. Employees need to have an in-depth knowledge about ISO9001 - year2000 standards then after that you will learn the different standards from ISO9001 -2008. You will also need to have training records, employment records, and educational records.
BEST ISO9001 C0NSULTANT
There are many very good ISO consultants out there - but, admittedly, a few bad ones, as well. You probably do better to keep local with your consultants to avoid unnecessary travel-related charges. In the New York, NJ, Connecticut area, we use a firm called RH ANDERSEN Consultants (See related links) with offices in Milford and Windsor Connecticut. They are smaller and offer personalized service and excellent prices. And we have never failed an ISO audit in more than10 years with their help!Shop around and compare and don't get locked into one consultant you are not100% satisfied with! Good luck.
ISO9001 doesn't state how to amend a document.
You should have an inhouse procedure that tells you how to do it.
some organisation allows its employee to amend a controlled document, others don't. They just allow revised document,
if you don't have a procedure for document control, then you should start thinking about it
