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Is a must to be an "Eloquent Speaker" in Customer Services?

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Question ajoutée par Sebastian Cintado Pastor , Manager Malaga Province , Aldeasa Palaces and Museums (World Duty Free Group)
Date de publication: 2014/01/24
Utilisateur supprimé
par Utilisateur supprimé

I would suggest that being an eloquent speaker is not the number1 priority, the ability to "communicate" (as said by Kennedy) effectively and deal  with a customer's requests/complaints/questions to their satisfaction is the overriding factor! "Eloquence" of speech is probably something we would all aspire to but not everyone, as we know, can attain! 

Kennedy Salas
par Kennedy Salas , Marketing Supervisor / Loan Document Processor , Mallig PLains Rural Bank, Inc.

Effective Communication Skills.

 

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