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Stay Calm In my eyes this is the best tip out there. Never release frustration on a client, regardless of how difficult they may be. This could lead to any number of bad outcomes. A bad attitude from a designer can cause a bad rep for that designer and clients will probably stop working with them. Be Understanding Showing empathy is another important factor when working with a tough client. When a client may seem hostile, take a step back and reevaluate what they’re saying. There may be a case of misunderstanding. Reaching out to a client and telling them that you understand could save a relationship. Empathizing with the client’s situation can lead to a quicker solution to the problem. Don’t Get Angry Remember to never take anything personally. Working virtually can cause inflection to get lost in translation. People may say things that they don’t mean so take it with a grain of salt. Avoiding this well help you to not get angry and lead to better problem solving. Take Responsibility Things may happen that are out of our control so be sure to take responsibility, even if it’s not your fault. By being the bigger person you can easily show any client your professionalism and maybe even cheer them up. Admitting the mistakes you do make also makes your professionalism shine through.
Important to make sure all of your employees, not just your customer service representatives, understand the way they should talk to, interact with, and problem solve for customers. Provide employee training that gives your staff the tools they need to carry good customer service through the entire customer experience.
Be Friendly : As they say, customer service starts with a smile. When you are in a face-to-face situation, a warm greeting should be the first thing your customers see and hear when they ask for help. And even when handling customer service requests via telephone, a smile can come through in your voice, so make sure you're ready to be friendly.
Be Responsive : There may be nothing worse than non-responsiveness to a customer who is trying to get help, resolve an issue, or find out more about what you're selling. It's important to respond quickly to all inquiries, even if it is only to say you are looking into the issue and will be back in touch. Some response is always better than none so the customer doesn't feel ignored.
Show Respect : Customer service can often involve emotions, so it's important to make sure you and others you have handling your customer service tasks are always courteous and respectful. Never let your own emotions overtake your desire to see your customer walk away happy.
Listen : Listening is one of the simplest secrets of customer service. Listening means hearing what your customers are saying out loud, as well as what they are communicating non-verbally. Watch for signs that they are displeased, as well as what say to you directly.
Say Thank You : Gratitude is memorable, and it can remind your customers why they shopped at your store or hired your company. Regardless of the type of business you have, saying thank you after every transaction is one of the easiest ways to start a habit of good customer service.
Ask for Feedback : You may be surprised what you learn about your customers and their needs when you ask them what they think of your business, products, and services. You can use surveys, feedback forms and questionnaires, but you can also make it a common practice to ask customers first-hand for feedback when they are completing their orders.
Be Responsive : There may be nothing worse than non-responsiveness to a customer who is trying to get help, resolve an issue, or find out more about what you're selling. It's important to respond quickly to all inquiries, even if it is only to say you are looking into the issue and will be back in touch. Some response is always better than none so the customer doesn't feel ignored
Say Thank You : Gratitude is memorable, and it can remind your customers why they shopped at your store or hired your company. Regardless of the type of business you have, saying thank you after every transaction is one of the easiest ways to start a habit of good customer service.
Be honest and have integrity. Clients are people, a lot like you and me. They have their faults and they have their strengths. One should learn to respect both. Relating to people is a skill that can be easily polished by interacting with people. Treat clients as you would have others treat you.
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Continous communication with client, feedback, and solving problems
1-Know your Client as much as you can, remember birthday etc.
2- Always try to find a way to help and satisfy the client
3-After sell service makes the difference
As I had the experience to work with clients, I always stay calm, friendly and courteous. I tried to know the source of the issue and what were the reasons that made my clients unhappy. I listen carefully to my client and I work effectively and efficiently to sort the problem out. Nice words can calm the client and hence that will make us fulfil the company vision and objectives which is having a satisfied and happy customer.
Indeed, a good approach to clients needs. Help to promote the image of our business and satisfied clients can be a faithful customer who will recommend us to potential clients for free!
