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The mobile phone customer is touring a different location or going to a different location outside the county region temporarily? The customer will eventually come back to his old location after sometime. He is a busy executive and would not like to miss a call. So he /she does not want to change the no that he/she has provided to the clients . What would you as a customer service rep advice him/her. How does global roaming differ from regional , national roaming. Is the customer charged for taking incoming calls while roaming. Does the customer have to switch off and on the handset to activate roaming if the handset is not connecting to a local mobile tower.
Roaming is essential for busy people travelling abroad but it will cost them. When they receive a roaming call abroad then they will pay extra charges per minute but as I said it is only needed for businessmen who doesn't want to miss a call.
Hi..
Roaming helps ensure that a traveling wireless device (typically a cell phone) is kept connected to a network without breaking the connection. In wireless telecommunications, Traditional Roaming is a general term referring to the ability for a cellular customer to automatically make and receive voice calls, send and receive data, or access other services, including home data services, when travelling outside the geographical coverage area of the home network, by means of using a visited network. For example; should you travel beyond of your cell phone company's transmitter range, your cell phone would automatically hop onto another phone company's service, if available.
Using another phone company's service can be done by using the subscriber identity in the visited network. Roaming is technically supported by mobility management, authentication, authorization and accounting billing procedures (known as AAA or 'triple A').
The term "roaming" originates from the GSM (Global System for Mobile Communications) standard{{Citation needed|date=August2012}}; used by mobile phones, which is the de facto global standard for mobile communications with over80% market share. The term "roaming" can also be applied to the CDMA technology, (a channel access method that includes3G, etc).
Roaming refers to the continued data service you get when you go outside of your mobile operator's coverage area. For example, you can continue to access the Internet or make calls when traveling internationally thanks to cooperative agreements between your cellular provider and other network operators.
Domestic roaming is usually free. Unfortunately, international roaming usually involves being charged data roaming fees that can rack up very quickly and get very costly.
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