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Buyers specifications
It is "Voice of Customer". The tool used for this is Quality Function Deployment, which captures customer expectations and traslate them in to customer requirements. Then to the product and process requirements.
The CUSTOMER is the BUYER and you have to meet all his requirements and specifications - in simple terms BUYERS SPECIFICATIONS
Customer needs which when met will be cutomerr demands.
Customer Satisfaction
Specification of project, activity schedule and date of completion almost define the client requirement and expectation.
I think you are looking for one of the following:
Voice of Customer,
Customer Focus or
Customer Relationship Management
the most common tool to capture the expectation and requiremnts is the Quality Function Deployment but there is many others such as survey, affinity diagram ...etc.
The term is customer satisfaction including the measuring tools for such survey.
Approved buyers specifications
customer expectation is the things the customer waiting from the provider mor than the needs,while the reurment is the needs of the customer and spciefication.
