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What is the best useful way to minimize the customer anger ?

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Question ajoutée par ISMAIL SHAWALI , Ground Operation Supervisor , Air Arabia
Date de publication: 2014/02/04
Ahmed Farouk Mohammed Helmy
par Ahmed Farouk Mohammed Helmy , Sales Executive , Sharaf DG

well

keep calm him

listen all what he say until he finish

solve his problem as you can

don't let him get out until he smile and thank him for his attention and patience

don't lose a customer

and alwyas know that " customer is always right"

 

:)

 

Taha Muhammad Tayyab Ahmed
par Taha Muhammad Tayyab Ahmed , Regional Customer Service Supervisor (Madinah & UC) , M.Y.Naghi & Brothers Group

Just keep listening to his/her complaint and don't try to interrupt till he/she is calm down. then try to negotiate.

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