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The customer is not always right But “ The Interest” is always required regardless the other person is right or Wrong.
Even if customers are wrong , must behave like they are right, the customer is the king
The customer is always right? NO but you must make them feel as if they are.
In Customer Service working with customers, it’s not your goal to make it clear to the customer how inaccurate their position is. Instead, focus on putting yourself in your customer’s shoes, until you understand why they feel, and believe “are,” “right.” And make them feel good about it.
Customer satisfaction is the key aim in selling process. It is estimated that it costs five times as much to attract new customers as to retain an existing one. The relationship between the customer and the organization is very important.
well
it's the followed rule to act with the customer
means it is necessary to not lose a customer at your company
because your main goal is to attract many customers to your company
so you have to deal with that as "the customer is always right" to avoid losing him
:)
of course....if you have the resources behind it and you can actually put your money where your mouth is to support the claim.
Yes, simply if you lose one customer you will lost many things not only him but you will be faced by a negative advertising that means you will lose more customers , so instead of losing him gain him by keeping him with special treatment so as to make him loyal one at that time by himself he will make a positive advertising that means more new customers.
NOTE:
Any business depend only on increasing profits without considering the customers it is a short run business.