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If you are working in customer service field as sales representative how can you manage your work ??
Build your work on great Customer Service and Customer Care - Be respectful of your commitment - Be knowledgeable about your products and your competitors and always be punctual and always listen attentively to your customers.
Customer satisfaction - Under promise AND over deliver. Always being honest with your customers builds report and confidence with you as their Sales Exec.
Customers that had their expectations exceeded will mean customer retention and rferral business.
Customer focus - customer commitment - customer retention should be your goal to achieve & you should be determined to achieve it . If any challenge, you should bring it in your senior Or management whomever you report too - because brand building & brand equity is your job portfolio . So pointers have to be in notice of all . And then you are not to be blamed for, still you are blamed then believe in one story of marketing : " Be ready to lend your shoulder in distress . Someday you would be noticed & noticed for sure in life . "
Time management and being focused. But of course you should have to know or understand your product or make reviews to give an effective solutions for possible issues may come in.
Identify goals
Build sales strategy and make it flexible to different measures
Make survey to the market targeted
Track and report the calls and points of inquiries
Build e-mail templates
Only one commitment
Operativenes in implement of sales(ability to give feedback to the customers in a a few time,promptness in the process and so on),realitons builder,the person which know his/her sector very good.professional.and to get prestige around the customers.So if customer belive you customer sometimes call you not only to about your profile and to get an advice from you.this kind of things earning by time by experience.so this is one the tool to manage and control your sales.
Its simple..
product information, market analysis, maintain customer and improve connections and the most service excellency...
building good realationship between me and the consumer
