Inscrivez-vous ou connectez-vous pour rejoindre votre communauté professionnelle.
TQM is a continuous process of increasing the quality of the output by eliminating waste and the non-value adding activities in the system. In organizational perspective, a quality product comes within a quality process, which means that quality should be built into the process. Therefore, the process needs to be managed in order to have quality output. TQM comprises of some key elements as continuous improvement, customer focus, employee empowerment, use of quality tools, product design, process management and managing supplier quality.
TQC (Total Quality Control)TQC is about application of the quality management principles to the business processes from the designing stage to delivery of goods to the end users. It includes various Japanese techniques related with quality management.
