What are your strengths and weaknesses when interacting with customers?

Before I interact with client I will make sure that I have gone thrugh the case thoroughly and if there is any problem I would find some solutions to make the client happy.  Sometimes my knowedge about my process or product help me to overcome many of the issues hence I believe that would be my strength, secondly when I interact with a client I will first understand his views and what is his concern about a particular problem.  This will give me a opportunity to make a good rapo with a unhappy client. Sometimes to meet SLA management would restrict the time to interact with a client whcih I would not be able to do that when I have a details converstation.  I belive that would be my weakness.

Businesses need more than a good product or service to attract customers and keep them coming back for more. Good customer care encourages loyalty and makes customers want to spread the word about a company's offerings. A company's ability to provide a satisfying customer care experience typically depends on the strengths and weaknesses of its employees.

Strenghts:

1. Communication Skills
2. Personality
3. Teamwork
4. Decision-Making Skills
5. Desire to Please

Weakness:

1. Mis-Managing Customer Expectations
2. Putting Off a Response to a Complaint or Question
3. Failure to Thoroughly Research the Problem
4. Choosing the Wrong "Side"