How to convey the non availability of room to the guest?

This information should be given before hand so that guests arriving do not have to return frustrated. Also the guests should be given an option of other hotels where they could stay nearby. Should be in best terms with other hotels in the locality  so that they reffer to your hotel when you have rooms to spare and they do not.

• Could also create a data base of rooms with similer rent so that the best option can be given to the customer.
• If possible and economical to the hotel free transport can be provided to the hotel which has rooms to spare.
• These steps will lead to good customer service and will lead to people remembering you and referring your name to friends.