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Which are the small and big mistakes workers must be careful in working with clients, especialy in Middle East countries?

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Question ajoutée par Tereza Filobok , Guest Relations Executive , Hotel Divan Erbil
Date de publication: 2013/06/12
Utilisateur supprimé
par Utilisateur supprimé

Dea Tereza, when you work with client consider the following:1.
Client is always right no matter what.2.
Client satisfaction is your main KPI (Key Performance Indicator).3.
Satisfaction of all clients is a never ending project, so a good communication skills are required to maintain intimacy contact.

Jehad Lafi
par Jehad Lafi , Bell Captain , Il palazzo amman (warwick )

DEAR TEREZA EVERY ONE SHOULD LEARN FROM HIS MISTAKES WE MOSTLY MAKES A MISTAKES BUT WE DISSCUSING THESE TO LEAR NEXT TIME TO Move away FROM THEY TO ACCESS SUCCESSIN WORK TO BE THE BEST

Jawida Mahmoudi
par Jawida Mahmoudi , Master Trainer , معلمة,مدربة , Agricultural Vocational Training center of Sidi Bouzid

I THINK DON4T MAKE THE CLIENT ANGRY THIS IS THE BIG MISTAKE AND OTHERS ? I THINK U LESSEN VERY WELL TO CLIENT AND BE PATIEN WITH THEM

Utilisateur supprimé
par Utilisateur supprimé

The workers must not neglect the clients because a small mistake leads to a big error that engender a loss.
The only objective is to guard the client, to satisfy him, to give him information and to feel him as a king.So well communication is necessary

Dick Chapman
par Dick Chapman , Area Asset Manager North East & Scotland , Northgate Vehicle Hire

Treat the clients with respect and don't try to push them into a decision.
It will often take a few visits for a client to accept and trust a westerner so time and patience are really important.
Humour to relax the situation is also useful

محمدهارون الطحاويه
par محمدهارون الطحاويه , مدير علا قات عامه , الامين

ممكن نتعرف بحضريتك

Hatem Elnouby
par Hatem Elnouby , Guest Services Executive , Self employed

Firstly, workers of Middle East countries know perfect how to treat with all clients & visitors but ,some of workers like any country around the world make small or big mistakes & must be careful in working with clients like : - eat, drink or chew gum while talking with customers on the phone - some of them put callers on hold without asking them first, as a courtesy - freely admit to customers that they hate their jobs - put callers on a speaker phone without asking them first if it is OK , i would like to say the problem here is that life for customer service workers may not be fair,Customers can be rude and get away but Workers cannot — if they want to help their companies to succeed and keep their jobs as well.

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