How many different methods and ideas to manage customer expectations?

First of all to know what is avaialable for me to do with the customer in order to know if i will exceed or i will just meet his expectaion .

and by all means it depends on the serivces your are providing and the authorities and motivation you are giving to the service provider

There are no hard and fast rules in managing the customer. The main thing is your behaviour and clarity concerning all the products/services without any ambiguity. And undoubtedly employee behaviour increase sale volume, Although he is not well educated but the person who is well educated but has no such a impressive behaviour can destroy a mountain of efforts.

It is one simple explanation is that what you like same expect for customer.

Hi Sir,

The different reasonings are given below:

1.    Understand why your customers call

2.    Pair customers up with the same agent every time they call

3.    Go the extra mile and send out birthday cards

4.    Use guiding prompts rather than entire scripts

5.    Be proactive rather than reactive

6.    Focus your time on your customers’ real priorities

7.    Personalise your customer interactions

8.    Speed up your problem-solving service

9.    Use accurate forecasting to meet customer demand

10.     Look after your customers on hold

11.     Create consistency across all channels

12.     Develop new products in line with customer needs

Also focus on the below mentioned points:

Choose what’s important and what isn’t. You definitely want to respond to your customers in a timely manner, but you also can’t let phone calls and emails consume your entire day—especially when you’re short staffed.

Make sure you’re able to support your vendors, strategic partners, and those you do business with and that you’re able to carve out some time to focus on the real differentiator for your business (ie baking bread). Instead of sitting by the phone or monitoring your inbox, find some time to check in and respond throughout the day.  

Managing customer expectations means you’ve got to establish rules for engagement that clearly define how and when you’re going to follow up as well as why there might be any possible delays.

If you’re a baker and you never answer the phone in the morning because you’re busy baking bread, that’s something you need to communicate in your voicemail message. You can’t assume your customers will automatically know that’s what you’re doing. By not answering, they might think you’re closed or that you are blowing them off when you’re actually busy crafting delicious treats.

Most brick and mortar businesses post their hours of operation on their front door. Yet, when it comes to other forms of communication, they don’t always follow suit.

If you’re going to be away from the office for the rest of the afternoon, set your e-mail out-of-office greeting and update your voicemail message accordingly. Doing so only takes a few minutes, and can avoid a lot of unnecessary headaches and frustrated customers.

Personally, I know it can make a big difference. I was having a conversation with a graphic designer colleague a few days ago and she ended by communicating expectations on when she would follow and I have to tell you, it was amazingly refreshing. I didn’t have to ask, probe, or pry—she offered it up and I really appreciated it.

It is simple and easy ,

1 high quality presentation for the services provided,

2 good support for service,

3 promotion techniques with attractive offers,

4 Onsite service proiding facility.

524x7 availibility of the support.

Customers expect certain things when they walk into a business, and those with the highest level of service will know how to identify those expectations and meet them to the customer's satisfaction. To provide good customer service, you need to understand who your customers are and what they want.

1. Know your customers
2. Understand your customers' needs
3. Meet your customers' needs

DIFFERENT METHODS

REASONSBLE PRICE

PRODUCT COMPEATATIVE

MARKETING

REASONABLE DISCOUNT

To manage customer expectations I am using following methods

1) to data analysis to get idea as what that customer expects

2) follow up and get constant touch thru email, phone calls

3) provide assistance remind him prior to time if that customer has periodic requirement 

4) handle customer with dignity and due respect

5) make a jovial relationship person to person to get insight 

6) last but not least, plenty to patience to accept customer as what it is.......

Customers are the business engine and the running heart of the company. They fear stress and trauma so they need your kind ENTERTAINMENT at all times. Rewards and Gifts are some important insight offers to old customers. Create a social network centre to make customers know your staff and comrades to improve business good will.