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A. Send an e-mail reminder immediately after one week? B. Perform a follow-up call immediately after one week? C. Wait a couple of days,2 or3, before taking any action? D. Proactively send a new proposal with an extra discount? E. Forget about it & move on to the next client?
My answer is B, because you have already provided the client the best thing that the company can offer and you know that it is very competitive and by calling the client you will understand also why they didn't call immediately and you willl also have the chance to ask questions regarding your proposal if there are things that you need to revised. Its not considered as rude or unethical to call them especially if it is past the deadline that they have provided it is also a way to ease your tensions while waiting for the decisions...:)
Absolutely i will took C,In negociations techniques this called "Influencing Techniques" where your client play the emperor role, so he waits for your next move, if you took A/B or D and thats what your client is looking for he will push to give him concession that you don't want to offer (As the big client).
Thats why i will choose C, after that an e-mail reminder that the current offer is valide for another couple of days (coorporative negociation)
Choice B
Because as you mentioned they are a big client and you offer them a big offer so you should follow up what is happening after a week because this might be a sign of comparing your offers with one of your competitors so you have to know your current offer situation
A. Send an e-mail reminder immediately after one week
This is a catch22 situation, a lot of time when you have a large deal proposal you would have a PoC from the client side and also one from your side. Firstly when after one week you dont get any news you need to imtimate your side PoC, and they can first drop an email which can ask for what are the next steps. Maybe if this mail does not get replied then call him this very much depends on your relationship too. Always contact the client SPoc you have been assigned and not other in the client organisation as this can be detrimental.
You can also do some industry research to get an idea what is happening informally
Nini
Select B
Never lose your patient but here there are different Scinarios:
1- If you send your proposal through a partner then you have to call him & follow till he give you a concrete explanation what happened to the RFP & why we lose the RFP
2- If you submit it direct to your customer then you have to follow & wait his feedback & you should understand what is going on based on your relation with this customer especially if you offered him a great proposal (technical & commercial)
I would go for B simply because I have the chance of asking question and answering his queries without delay. Moreover, If you are experienced enough you would know wheather the client is interested in your proposal or not.
First and foremost if it’s a big client then they will maintain their decorum by an emailing, stating the reason of delay. If not I would definitely shoot them with a reminder email and in case if the email is not being answered I would make a call enquiring the status of the proposal and resolve for any queries if found.
It would be wise to wait for a couple of days2 or3 then make a follow up either by phone call or email. Waiting will not show desperation on the other part but will reflect that you have been considerate that they probably needed more time to go through your proposal and still making some decision. It is not wrong to make a follow as you are sure of your proposal and mind you this is a big client, and big clients tend to take their time, also comparing with other proposals submitted. Following up also shows interest from your part and that you mean business.
