Communiquez avec les autres et partagez vos connaissances professionnelles

Inscrivez-vous ou connectez-vous pour rejoindre votre communauté professionnelle.

Suivre

This question needs to think deeply. it's about the relationship between costumer value and customer satisfaction from your view?

user-image
Question ajoutée par Abdelwanies Said Hassan , Photo Editor Freelancer , For my own
Date de publication: 2014/03/10
Utilisateur supprimé
par Utilisateur supprimé

That's actually a great quaestion. Very common mistake is when the company creates perceived value without actually studying the customers. This case the relation is stochastic because they don't link up. However if you conduct a study and see what the customer is looking for, what are the expectations from your product and what are existing troubles you customers is facing, then the relation will be stright proportion. The higher customer values your product the higher satisfaction he expresses. 

Utilisateur supprimé
par Utilisateur supprimé

If you care about the customer value and makeing your customer loves your product or service then the customer satisfaction it will come so easy

Subhranshu Ganguly
par Subhranshu Ganguly , Quality Analyst. , WIPRO

It is about something more than customer satisfaction. It is about customer delight.It is only when the customer is delighted aboutmy product would the customer value my product and advertise my product to others. If a customer is just satisfied he would not complain about my product in the social media but would switch to another product that gives better service.

Reman Hamed
par Reman Hamed , Business Development Analyst , Geidea Solutions

There is a positive relation between these two, as much as you meet your consumer's needs and add more value for them, you will increase their satisfaction.

More Questions Like This