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Kindly share a situation when a customer was disrespectful to you or a coworker. What happened? What did you do? What was the outcome?

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Question ajoutée par Abdul Rehman Zaheer , Marketing & Projects Specialist , King Fahd University of Petroleum & Minerals
Date de publication: 2014/03/10
Subhranshu Ganguly
par Subhranshu Ganguly , Quality Analyst. , WIPRO

In customer service provided over the phone when the customer is abusive1st we try to calm down the customer. Then we warn the customer that this is a profesional call and he should not be using profanity on the call. If even that does not work we are supposed to give3 warnings and then disconnect the call from our end.  But we should always remember we are like the shock absorvers of the organisation. Should understand the customer may be angry at the company but there is nothing personal about it.

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