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What should one do if his/her bank provides bad customer service?

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Question ajoutée par Utilisateur supprimé
Date de publication: 2014/03/12
Muhammad Farooq
par Muhammad Farooq , Plant Operations and Project Manager , WR Grace

Register your complaint with the Bank; if still not ok, better to switch over to a better bank

Abdul Rehman Zaheer
par Abdul Rehman Zaheer , Marketing & Projects Specialist , King Fahd University of Petroleum & Minerals

This is the most simplest answer I've had to offer: Change the Bank. (smiles), I've mentioned before that Customer services are the backbones of any business (especially in a services industry). Focus should always be on building on-going relationships with customers.

Fazal Ebrahim Dawood
par Fazal Ebrahim Dawood , Chief Executive Officer , Stardist Ltd

Bad customer service is bad customer service! Is it our responsibility to report such unprofessionalism to the management? Or is it for management to ensure that they have the best of customer services which is one of the pillars of good management ?  

There are so many other banks. 

Lesley Anne Tampoc
par Lesley Anne Tampoc , Teaching and Learning Assistant , Brighton College Al Ain

i will not change bank if its once but if everytime that all staff are rude then on the spot i will go to a different bank that can offer courtesy and respect.

Roman Khan
par Roman Khan , Operations Manager , Atlantic Universal Compnay

We should  report such unprofessionalism to the upper management . or switch the bank or show him what customer service is 

Umair Butt
par Umair Butt , Senior Accounts Supervisor at Site , Al Hosn Gas

Report the issue online and also via complaint center if that aint workin simply change the Bank.

 

Utilisateur supprimé
par Utilisateur supprimé

I would change my bank. There is no excuse in any business to have bad customer service . With good customer service the companies grow .. Word of mouth goes along way

itrat khaliq
par itrat khaliq , Sales Engineer , Arcoma commercial agency

If that is the case then First inform the concerned person regarding their service and if he doesn't respond to your query then its time to change your bank.

DEBASISH BHATTACHARYA
par DEBASISH BHATTACHARYA , MANAGER , STATE BANK OF INDIA

Bank is not represented by any individual ,it is an entity of a cummliative effort,cummiliative work force hence bad customer service can not provided by bank it imay  be by an individual however bad customer service should have zero tolerance ,to upgrade customer service one sholud have patience,docile approach & should be empathatic

Arun Kumar
par Arun Kumar , Freelance Faculty-Mathematics , Career Launcher and Konfidence

If you are unhappy with the service provided, and it has happenned more than once then write a mail to the MD CEO's office. Often a mail to him/her would be read by his PS, and then the issue would be escalated downwards, with a time period for resolution. If matters get resolved, it means there is someone listening to your grievances. if there is no resolution...change the bank.

Nicholas Poshayi
par Nicholas Poshayi , Teacher/Librarian/Academic Teacher , Brooke Bond School

I will talk to the bank authorities and if the talk does yield positive results,fair and fine.If however it gives no positive way forward,l will pack my bags for another financial institution offering better conditions and retains.

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