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Competent Service: Easier for your staff to "know all the answers" they can just quickly ask collegues if they get a tricky question.
Talk to More People Simultaneously and Instant feedback
No more strange accents problem.
Costs effective & Convenient.
Analytics: Big advantage over telephone support.
Quality Support: Review support quality your staff is providing by checking the log files.
Prank Chats
Chat agent must react quickly
Interruptions: chats cannot wait for hours before they are replied.
Live chat support can be used in pre-sale and post-sale situation for giving valuable information about the products and to answer any product or service related query posted by the customer.
we can also use these application to know the work standard of of service executives as many of the applications have a customer satisfation option to rate the chat and give suggestions.
cusotmers can seek information
its simply a way of fast communication with the2nd party. in case of any problem the live support operator are availiable anytime during working hours or may be24 hours a day.
its a web service that can serve the customers to solve their problems and communicate with the service provider to get the correct info .
Adv: quick information , direct answers, easy soulutions for customer, low cost
Dis: spelling mistakes, delay in response , languages difficulties
Live chat support is a Web service that allowes business to communicate, or chat in real time with visitors on their Web site. It is also called live help or live chat.
Advantage : Quick customer support that help maintain the inventory. Customer will get easily agree with the company product / services and quick way to negioate the deal.
Disadvantage :
1. Milti-Language issue for easy communication.
2. Short of human resources, sometimes manually typing or adjusting to support visitors is out of your reach due to No Smart trigger.
3. No chat Reporting.
My recommendation : use subiz.com to avoid all issues.
Muhammad Fahad @ Fayidah Web Media & Advertising.
It is a Live Customer Care and Advantage The Quick Response for the client. and disadvantage is less communication Skills as the Phone or physical Communication is more Effective.
ive Chat is most appropriate for low to moderately complex product support.Advantage of live chat support it is more competent service you can look for the answers by searching the web.Disadvantage is that there is a limit on numbers of characters to include on anyones message
Live chat tool is a chat plugin just like Facebook messenger but built for online businesses. It is used to initiate chats with website visitors for providing better assistance, increasing sales and reducing cost of call support. There are many live chat tools on the market but few of the best are: Live2Support, Olark, Zopim, Live Chat etc.
Advantages of a live chat are:
The list doesn't end here but these are few of spotlight features.
Hope it helps!
Real-time communication between two users via computer.