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Customer service supervisors direct and monitor the work of customer service representatives and other employees to ensure that they stay on task and perform their work duties correctly by monitoring, coaching and giving performance appraisals.To become a successful customer care supervisor, it is very important to consider the followingKPIs:> Gain Entry-Level experience: An entry-level customer service, call center or office-related job may prepare aspiring professionals for a customer care job> Consider training and education options: Trainings can help an employee learn skills required for advancement to Supervisor level> Research License Requirements: Customer care professionals in the financial and insurance industries may be required to obtain state licensure. > Consider Certifications: Organizations offer certification to customer care professionals. Voluntary certification can demonstrate competency in customer service.
Degree Level- Associates or bachelor's degree often preferred, depending upon industry
Degree Field- Business
Experience- Minimum one year customer service experience
Key Skills- Written and oral communication, prioritization, delegation, motivation, analytical ability, interpersonal skills, patience
Computer Skills- Microsoft Office Suite (Outlook, PowerPoint, Excel and Word)
