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Guest will know if you are smiling over the phone with the tone of your voice. Smile over the phone meaning be enthusiastic and lively while talking to the guest/customer.
As the word says "smile over phone" or smile on the phone, whenever we answer calls we should smile because your simple gesture of smiling in the phone will reflect a positive, upbeat, enthusiastic, friendly and lively tone of voice. This will simply display that you are willing to talk with the caller and assist them with their query.
Over the phone, body language gets lost. Phone communication relies entirely upon tone of voice and words used to convey meaning. Because there isn’t any body language to interpret, miscommunications can happen more easily during phone conversations. In business, it’s important to give customers, over the phone, the same feeling they get from seeing a smile in person. It’s important to put the customer at ease and show them your willingness to work together.
Believe it or not, it’s possible to smile over the phone! It’s not a huge process; it’s very easy to do. How? Actually smile. A golden rule is to encourage your staff to physically smile upon answering the phone and throughout the call. Smiling changes the tone of our voice and instantly makes us come across as friendlier and more approachable. The best way to smile at a customer over the phone? Actually smile. It’s important to convey friendliness, openness and approachability no matter what. A smile reminds phone representatives to be open, friendly and to put customers at ease
being polite and lovely voice tone...
It is of100 meanings in it.. so please specify..
