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As far as my experience is concerned, customer usually disqualify my product as they were assembled in china and has a made in china tag on it. Its true that FujiFilm C.R. units in pakistan are assembled in china but technology is no doubt superior to agfa and konica. Fuji is the pioneer in computer radiography technology after all.
if customer is spoilt with choice doesnt have confidence in product wants best for less price they will play all tricks to put down the product or price is higher as they have different options in hand so its always good to understand the situation as hard selling doesnt help and sustain
Customer is very intelligent in disqualifying the product. They want to return the product because they dont like the product and very well know that company wont accept such returns as it is not in the return policy of the company, so they will find some defect in the product and say that because the product is defective so they disqualify it. Customer will say that quality they expected is not same as they expected. Customers will say that product which they have of got is of low quality or china item while they were told that product is of good standard quality. Customers will compare the prices of the product with various website and will claim that they have bought product at highest rate and wants to buy product at lowest rate which other sites are providing. These are the most common excuses given by the customers for disqualifying the product. It depends on the company how they deal with customers with such excuses and satisfy them with proper solution.
