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How well do you listen? How could you improve your listening skills?

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Question ajoutée par Ehab Fouad Mohamed Hassan
Date de publication: 2014/03/22
Subhranshu Ganguly
par Subhranshu Ganguly , Quality Analyst. , WIPRO

Most of the conflicts at the personal and corporate level are caused by misunderstanding. You can resolve the issue if you are a good listener. This is more so in the call center BPO industry where you have to listen to the customer carefully to get to the root of the problem.

Mohammad Tohamy Hussein Hussein
par Mohammad Tohamy Hussein Hussein , Chief Executive Officer & ERP Architect , Egyptian Software Group

My customers tell me hat I am good listener. The best approach I found to sharpen my listining skills is to feedback my understanding of the messages I receive. This helps me achieving a common undestanding and correcting my perceptions of the messages sent by each sender.

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