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How many ways sales persons influence to customers for sale of product items as warranty or guarranty ?
I will show to tehcustomer about the product warranty and informed them where is the service center and How long the validity of The warranty
Following steps:
1) Empathize with the customer
2) Study his requirements
3) Diagonsie his pain points
4) Explain the pros & cons of the product
5) Bridge the gap
6) No over commitments, offer what a product has to detail it.
there is too many ways and the best of them is to say that in order that the customer sees any problem in the product come to solve and take care of it . This will icrease the confidence in that customer
Firstly, i will inform the benefits of the product being sold, its popularity in the market and also educate them of any cons or issue with regard as having nothing as such would make the customer doubtful. While informing the issues, I will advice them as to how they can over come them and how we could be in assistance if required. I will educate them about the warranty service, gurantee for assistance and after sales service if they ever require and assure that I and our company will always be there to help.
Diciendo al Cliente que si le da servicio conserva su garantía
Inform customers about the product(s) you're offering and why they require a warranty or guarantee and tell them how to get this warranty or guarantee in the future while it's still valid.
AS A SALES PERSON WHEN I SOLD HIM SOMETHING LIKE WISE AUTOMOBLE OR OTHER THING THEN GIVE HIM ALL DOCOMENTS AND TELL HIM ABOUT OUR WARRANTY PLAN ,HOW HE CAN USE IN CASE IF HE NEEDED. ALSO TELL HIME ABOUT CUSTOMER CARE NO. OR ROAD SIDE ASSISTANCE NO. FOR HELP AFTER THAT THIS ASSURENCE AND CUSTOMER WAS SATISFIED THEN TAKE SIGNATURE ON COPY OF ALL DOCUMENTS AS WARRANTY PAPER ALSO.
I assure customer and showing to them the items is working and in good conditon , showing the the guaranty card, showing the date if possible, and if there is anything happen to the items, they can return to us, or showing the store number, and we will be happy to assist them.
First let the customers know in detail what product(s) you are selling and why it needed to have a warranty or guaranty. And honestly inform them how to avail or use this warranty or guaranty in the future while it is valid.
I will have to assure the customer that our product is very liabe and also let him know that we are accessible at all times and also assure him firmly to visit us in the office anytime the need arises while i make sure that the terms and conditions are well stated as well as the user manual is properly attached to the product.
The service after sale is very important & unique factor can effect the client's decision, i think i shall improve my service after sales situation " it maybe in strategic plan".
but as of now, my unique product's features shall be explained properly to the client
to conivince him.
