What is the most important attribute for a customer relationship officer?

Dear MUHAMMED JASIL  ,the most important attribute for a customer relationship officer is required to know1)  area language  2)  culture and relegion of this area  3)  previous report of customers if not available should be prepare with research works and data collection base of customers of the said area and in last history of products which is already customers consuming.Then Dear you may be able to chart out your best stratigy to attrack your customers.

1. Superb communication sckiils
2. Social & emotional intelligence
3. Thorough know-how of product/service offered.