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First : You To Define The Needs Of Each Customer
Second : Each Customer Should Be Treated According To His Needs And Problems If There Is One Individually
Third : You Should Always Keep Up With The Customer For Any Updates Or Feedback
If A Customer Is Angery, You Should Be Calm Enough To Calm Him Down, To Understand His Problem And YOU SHOULD NOT TELL HIM EVERYTHING WILL BE FINE, Instead, Tell Him You Will Inspect The Problem And Seek The Solution ASAP
A Loyal Customer Shoud Not Be A Satisfied One, So Always Keep To Attract Their Loyalty By Different Means
No offence to any particular, its the way i look at!
Customer is always RIGHT, it is the first basic principle to start with, and rest all secondary. What I have noticed being a customer the people sitting on the other side of the table (customer relationships) normally have the mindset that customer is always WRONG and knows nothing. So once the mindset is like that from where come in the professionalism.
