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In support, you’re on the front lines of the business, doing everything that you can to make your customers happy.
But you can’t do it on your own.
Often, it takes the help of others on your team to deliver great customer service. In a software business, you might be calling on developers to look into bugs or alter a customer’s account. In e-commerce, you may need your warehouse team to confirm product availability. In any business, you’ll sometimes have to go to other team members or departments for help.
And that’s okay, because customer support should be a priority for the entire company.
