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CURRICULUM VITAE PERSONAL DETAILS Name : Rachel Wambui Kangethe Date of Birth :14th October1980 Gender : Female Nationality : Kenyan Marital Status: Single Tel : // Address : P.O Box Kiambu. Passport No : A180803 Languages : English, Swahili, French, Email : PROFILE Highly versatile, ambitious and motivated individual experienced in handling any communication aspects in an organization including marketing and public relations. Possesses strong managerial and organization skills and able to work effectively within teams .accurate pc user with proven interpersonal and customer service skills and interested in challenging tasks that result in dealing with other people and producing tangible results. OBJECTIVES To acquire valuable experience in the corporate world and build on my basic skills in sales and marketing/customer service and become a multi skilled global executive with ability to create value. KEY SKILLS AND ACHEIVEMENTS: Customer care management: Currently engaged in handling Safaricom’s subscribers by answering calls and inquiries from all customers, individuals and companies, with courtesy, efficiency and professionalism by use of CRM systems (Siebel, Mpesa, HLR, and other systems) Marketing management Engaged in running a Sales and Marketing Department where I did prepare intelligence reports which involved collecting data and sourcing some from research organizations and using it to package appropriate and prepares marketing promotional tools i.e. advertisements, direct marketing, personal selling and promotions. Account Management: Formulate & implemented marketing strategies & business plans to meet corporate goals. Develop marketing activities to increase market share & brand awareness. Identify, penetrate & develop new markets for business growth. Public Relations Management: Preparation of material for use in trade exhibitions Attending local exhibitions and preparing reports Handling customer complaints and developing customer relations systems and disseminating in formations to all departments Currently driving with AA driving school BCE Currently Alliance Française Level one Currently Online Safaricom E-class learning2006 - Date Dima College (Higher Diploma in Marketing) Units Covered • Customer Service • Buyer Behaviors & Consumerism • Management Theory & practice • Communications • International Marketing2000 -2001 COMPUTER KINGSLY COLLEGE (Certificate in Computer Packages Units Covered • Operating Ms Windows • Word Processing using Ms Word • Spreadsheet using Ms Excel • Graphics Presentation Ms PowerPoint • Data Base Management using Ms Access • Using LANS Internet /E-Mail • Window7 Transitions of windows XP • Microsoft outlook2003 level • Outlook2010 composing the messages Dima College (Diploma in Sales and Marketing) Units Covered • Public Relations • Advertising • Quantitative Methods for Managers • Sales and Sales Management • Marketing Management Units covered • International Business Communication • Principles and Practice of Selling • Marketing • Business Management and Administration • Economics Senior Chief Koinange High School Kenya Certificate of Secondary Education Kibubuti Primary School Kenya Certificate of Primary Education WORK EXPERIENCE Jan2012-Currently Safaricom Ltd Position: Customer Executive and Strategic Marketing Duties: • By use of the CRM systems i.e. M-pesa system, Siebel system and other systems • Assisting customers with general, account and technical queries over the phone • Provide and educate customers and potential customers with product and service information • Maintain Customer records • Make and receive calls as assigned by Head of Customer Care or Designated Supervisor • Correct update the Care Log for every customer/ dealer interaction • Identify and escalate priority issues to Technical Department • Be pro-active in coming up with ways on how to improve customers’ repayment rate and reduce default levels • Be aware of all on-going incentives &/or bonuses offered to customers • Actively participate in team meetings • Be pro-active in coming up with realistic ways to better the Customer Care department • Report any suspected fraudulent activity to Head of Customer Care • Any other duties assigned by the Head of Customer Care Jan2010 –June2011 Impact Personnel Ltd Position: Business Development Manager (Partner) Duties • Online Sales Executive/Data entry /Office administration, responsible for customizing and selling professional integrated Human Resources services • Hunt and secure new accounts and develop accounts from internal sales leads • Accountable for meeting sales targets and to achieve business that is aligned with the core competencies of the company • Responsible for sales operations of the products • Plan and execute comprehensive marketing and sales strategy to maximize financial performance, customer satisfaction, and market expansion. • Recruit, train and Follow up and negotiating with clients, on price, payment terms & conditions Nov2009 –Dec2009 Millionaires Casino Position: Cashier (reliever) Duties: • Managing daily floats –cash, chips and French • Collection of credit and adding table fills • Accuracy in cashing out and exchanging currencies • Balancing of card cash in, card cash out and hand pays • Updating slots cash out records • Banking and voiding of credit card transactions. • Addition and subtraction of credit from M.V.G card May2007-Aug2009 The Kentmere Club Position: Reception cum Waitress Duties • Receiving and maintaining customers • Receiving and resolving customer queries and complains • Establishing an excellent relationship with customers • Ensuring efficient customer satisfaction • Taking and passing on messages • Allocating rooms to guests • Preparing bills, taking payment, and handling foreign exchange • Helping guests with special requests - such as storing valuables Jan2006– April2007 Barclays Bank of Kenya Position: Customer Advisor Duties; • Delivery sales performance by identifying and meeting customers’ needs through selling & cross selling of all Barclays products. • Participate in specific products and campaigns by ensuring that the products are explained to customers • Maintain own sales performance statistics for management information usage • Complete account opening documentation together with customers and submit to direct sales Team Leader to review before submitting to operations for processing • Call customers when their account s have been opened Sept2003 – July2004 Pasadena Publishers Position: Sales Executive/Public Relation Officer /Office Assistant Duties; • Building good customer relationships, • Excellent customer service, excellent telephone skills/manners, • Responsible for sales administration, • Telephone sales, • Conduct a minimum of15 Prospect/Client Meetings per week (proactive or reactive). • Develop and generate referrals • Support and implement sales initiatives. • Report and monitor sales activity and achievements to target on a weekly/monthly and quarterly basis, as per sales process ACHIEVEMENTS • Awarded certificate Plug in classes2010. • Safaricom fraud anti -money laundering certificate • Safaricom E-class learning Key Technical Skills/Competence • Excellent planning & organization skills ,excellent interpersonal skills • Good PC skills/computer literacy • Numerical & analytical skills • Good selling/influencing skills and networking • Customer oriented, problem solving skills, team Player • High personal standards and goal oriented • Excellent and effective communications skills; both orally and in writing, eloquent • Easy adaptability to change REFEREES1. Mr. John M. Karere,2. Director, Kenya Science Teachers Association, P. O. Box51476 –00100, Nairobi. Tel:.3. Ms Rita Karendi,4. Team Leader, Barclays Bank of Kenya, P. O. Box30120 –00100, Nairobi. Tel: Simon Njoroge Njuguna Call Centre Manager, Safaricom Ltd Nairobi Mrs. Liza Mwangi5 Director, Pasadena Publishers P. O. Box60503 –00200, Nairobi. TEL:
Dear Rachel,
To find job in UAE, follow me:
1- Make a strong CV, that is the clue..., and apply many times for jobs that suite your experience or filed of education background.
2- Check this page, the longest list of links to jobsites & company career pages: http://www.startpagedubai.com/jobs.htm
GUIDELINES FOR SEEKING EMPLOYMENT IN UAE
Download this list of recruitment agencies in UAE first from link below:
http://xa.yimg.com/kq/groups///name/RECRUITMENT+AGENCIES+UAE.pdf
1. Most of the recruitment agencies require registrationwith them for specific vacancies. Some of them even may levy a small fee (usually25 UAE Dirhams :3.67 Dirhams=1 US Dollar) for registration although the local Government does not permit collection of such service charges from prospective employees.
2. Most of the agencies do not like CVs faxed/ e-mailed to them without any specific requirement. Therefore it is advisable to check with individual agencies before sending any CV. The agencies with websites of their own list the job opportunities in their web sites; the number of such agencies have been rising. In fact, more and more agencies (even Employers) prefer to receive only online registration or application.
3. For applying in person and registration, it is advisable to carry at least two colour passport-sized photographs, along with a copy of CV. However, e-registration is increasingly become popular with the agencies.
4. Getting a job through recruitment agencies may always not be possible, particularly those seeking employment without any specific advertisement fromsuch an agency. Those seeking employment within a limited period of time ( i.e. those who are on a visit visa) should also make their own efforts in locating prospective employers through newspaper advertisements, friends and relatives working in different companies and also through direct approaches to potential employers. 'Networking' is a good way to locate jobs which are not advertised. Most of the companies, without any specific opening available, will normally ask the candidate to fax or mail their CVs.
More and more companies are, these days, advertising their job openings, in the corporate websites; so it is also one of the routes of locating a job in the UAE. Please visit the websites of UAE based companies which can be found in the web based business directories.
It is also advisable to post resumes in the websites of recruitment agencies as more and more employers visit these websites for their manpower requirements.
5. For current job opportunities, it is also recommended to refer to local newspapers like
Gulf News ( http://www.gulf-news.co.ae)
and
Khaleej Times (http://www.khaleejtimes.com) published from Dubai.
6. Apart from the websites of the recruitment agencies listed above, some of the other UAE Job related sites, including websites of some potential employer organizations,
are:- .www.gulfjobsites.com
-Independent directory of job and employment related job sites in the Arabian Gulf Region. . www.uaejobfinder.com
– online job agency ·
www.careeremirates.com .
www.etrade4u.com
Regards,
Hany Sewilam AbdelHamid
Business Development Manager
Entrepreneurship Coach & Consultant
- facebook.com /Orkanza
- twitter.com /HanySewilam
Well, this is a refreshing case of non-traditional, guerilla job-candidacy marketing technique that put a smile on my face.
It may not the right way proposed by Bayt.com, but it can’t be flagged it as inappropriate either, rather spontaneous & passionate.
I wholeheartedly wish you the best of luck in finding a matching job in Dubai, after channeling your application correctly. J
we all are :) good luck
Just try to look for the HeadQ for the famous and big companies and try to deliver your CV by hand, it is better than internet specailly here in Middle east and GCC countries
Try to search for the online Jobs . they are a lot.
There are many facebook groups that are done for this purpose also.
Try Bayt.com :)
Make a strong CV, that is the clue..., and apply many times for jobs that suite your experience or filed of education background.
them even may levy a small fee (usually25 UAE Dirhams :3.67 Dirhams=1 US Dollar) for registration although the local Government does not permit collection of such service charges from prospective employees.
Avez-vous besoin d'aide pour créer un CV ayant les mots-clés recherchés par les employeurs?