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What is the most important employee competency in contact center environment?

Customer Service
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Question added by Zeinab Borai , Quality, Communications & Training Manager-Global Contact Centres , Etihad Airways
Date Posted: 2014/04/03
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Subhranshu Ganguly
by Subhranshu Ganguly , Quality Analyst. , WIPRO

I think the most importnt compitancy would be multitasking

  • The power to think what to say  next next
  • To speak clearly
  • working on the computer at the same time will lead to lower customer averaqge  handling time(AHT) and faster resolution to the customers problem.

 

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