What are the most important customer retention strategies?

Respect and credibility

Customer engagement program.

Mostly we tend to forget the customer after the business transaction and then walk in like a stranger when we get to know about an opportunity. 

Customer satisfaction is the important strategy that retains customer confidence in related business. Meeting customer requirement, answering to their queries, timely delivery and withdrawal of defective product delivered are the important strategies of retaining customers.

        1.       Set customer expectations

2.        Be the expert and build customer loyalty

3.       Build trust through relationship

4.       Implement anticipatory service

5.        Build KPI’s around customer service

6.       Implement customer feedback survey