Can the CRM system manage all customer interactions, i.e. driven by customer-facing employees, self-service customers, prospects, or partners?

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CRM system should ensure that the first person who contacts the customer can res...
Posted by:
Heavenly J John
25-June-2016

Customer Interactions Office Management Customer Service Administration Sales

Question ajoutée par Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town
Date de publication: 2014/04/11

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Abdel Fattah Ibrahim

par Abdel Fattah Ibrahim , CDT Director , Colgate Palmolive

Yes, as the CRM objective is obtain full view of all interactions with customers and prospects

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