Inscrivez-vous ou connectez-vous pour rejoindre votre communauté professionnelle.
i think in-house marketing better than because it's required experince in same field most of out source is they've general experice not same what you're looking forward
I believe that here in the Gulf we have a vast experience of outsourced customer services.
I define these as the "apologizes department", oligopoly or monopoly positions on the market support this approach which has nothing to do with customer service but more with cost reduction.
I strongly support the internal customer service, in addition I strongly support top management sponsorship of the the customer service department, the organization should know that customer complaints are to be taken seriously.
I believe In house provides more confident to the customer's due to fast turn around time.
Both are equally important and works in retail division
It can depend where your customer is based , however the key to working along term customer relationship is based on carefully listening to their requirements and emphasizing how the business you work within can meet those needs.