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Why is it important to use CRM software?

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Question ajoutée par Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town
Date de publication: 2014/04/15
Subhranshu Ganguly
par Subhranshu Ganguly , Quality Analyst. , WIPRO

If you want to build an interactive data base of your cusomers and know about their needs and concerns a CRM software is the only solution. It includes

  • call records
  • escalated cases
  • ownership of assets produced by the co to identify premium cusomers
  • Survets sent by the customers
  • And all this on global scale the information available at the click of a mouse.

Rashidul Ohidi
par Rashidul Ohidi , Consultant Software Sales and Operations. , DK Software

In summation to the above stated,Customer relationship management (CRM) enables business owners/organizations to tackle operational challenges, including sales decline, high client attrition, and misalignment between corporate revenue targets and salespeople’s commission policies. 

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