How to measure customer satisfaction across various touch points?

Question ajoutée par Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town
Date de publication: 2014/04/15

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What is customer satisfaction?
Top Answer: Customer Satisfaction is when they walk away 1.With a resolution. 2.They feel like the company really ap ... Voir Plus

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Define a satisfied customer?how can we measure customer satisfaction? How can we maintain customer satisfaction?
Top Answer: <p>A customer who is delighted with the products or services we deliver can be called Satisfied cus ... Voir Plus

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Which is better, to measure customer satisfaction or to ask for actionable feedback to customer?
Top Answer: Measuring customers satisfaction is a key to any business to anticipate their needs. Voir Plus

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Which technique you feel is better for measuring Customer Satisfaction in Banking industry: Factor Analysis Method or SERVQUAL Approach.
Top Answer: The service quality model or the ‘GAP model’ because customers generally have a tendency to compare the s ... Voir Plus

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