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Many times Buyer is to much demanding , he wants everything under the sun, almost Free, his demands keeps increasing .................I am sure all of you have faced this ..... I Invite your votes if y find this question interesting .... Or your answer which will help others, to know the truth............
going into negotiation you must know what you need,what is of importance to you and the other party.
in selling you want to maximize your profit,the customers need is to get the best value for the money.
you must analyze what is important for him and hold it as a winning card.
only give what is of low value to you and of great value to them.
analyze,study,negotiate for a win win situation inorderb to retain ypour customer, never loose a customer.
we have to clearly tell to customer that i will provide the things within sometimes
A customer is after all a human being and this is human nature for some. Therefore, in business, even though we have to consider each and every customer to be a king, we should be able to address the current situation by explaining the reasons why we cannot fulfil it at that point.
A salesperson, on the other hand, can use the viewpoint of the customer and forward it to the Management for further analysis
I mean, if it is a constructive and a reasonable demand, which is not available for that product, the salesman can suggest to include such matters for future sales innings. Then upon implementation, the salesperson can contact such customers and attract their attention accordingly.
If it is unreasonable, try diverting their attention elsewhere.
depends on business case- discuss with the customer to deliver it late if he accepts OR at least keep our bsuiness relationship viable