How Solutions oriented approach with excellent customer relationship will help to increase business development and customer satisfaction?

In simple words,

A happy customer = Strong relationship and more profit

A more profit = More success

Positivity and credentidity are my basic traits to communicate with the customers and these lead to their satisfaction.

 

A business that wants to succeed in today's global competitive market where customers are empowered and brand loyalty erosion is increasing, will have to move to customer relationship management (CRM). Customer relationship management enables organisations to provide excellent real-time customer service through the effective use of individual account information. This requires a more complex approach, organisations need to investigate customer needs, they have to build relationships with both existing and potential customers, and they will have to satisfy their customers needs. Organisations realise the importance of satisfying and retaining customers. Acquiring new customers can cost five times more that the cost involved in satisfying and retaining current customers.

often employers do not spend time with the inhouse stakeholders to inegrate them into the vision of the organisation. the in-house customer is neglected hence the average outcome with the external customers.

Simply this is by knowing your customer and asking your customer about us if he is satisfied with the product and what is required to complete satisfaction through diversity and offering products of value at a competitive price and continuous follow-up with the customer and informing him of the importance of his satisfaction and that the goal is to make a material reason but in the quality of service that suits him and meets his requests

In order to achieve customer satisfaction, the product or service provided must satisfy the customer’s desires, and the company must interact with customers through communication outside formal frameworks

If the customer satisfy about the best service, they will pass the good things to other people.from that we can gain customer profile.That meens we can achive best sales.

When the customer 's complaint is worked upon immediately this creates a strong friendship between the customer and the business which will help the business grow fast

when we follow solution oriented approch with excellent customer relationship ,the customer will  build trust on us in these case we will eager to reach to the customer and customer will satisfy by our services/solutions.

Customer relationship management is key for any company development as the backbone of any organisation bis her relationship with her customers who are the source of revenue of which is the company key vision. Improved customer relationship with quality service will lead to customer satisfaction which brings in more sales of goods and services. More sales- more revenue- company development- increased customer care- customer satisfaction.

Customer satisfaction has significant implications for the economic performance of companies because it increases customer loyalty and use behavior and reduces customer complaints and the potential for customer defection. CRM approach is likely to have an impact on customer satisfaction