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In simple words,
A happy customer = Strong relationship and more profit
A more profit = More success
Positivity and credentidity are my basic traits to communicate with the customers and these lead to their satisfaction.
A business that wants to succeed in today's global competitive market where customers are empowered and brand loyalty erosion is increasing, will have to move to customer relationship management (CRM). Customer relationship management enables organisations to provide excellent real-time customer service through the effective use of individual account information. This requires a more complex approach, organisations need to investigate customer needs, they have to build relationships with both existing and potential customers, and they will have to satisfy their customers needs. Organisations realise the importance of satisfying and retaining customers. Acquiring new customers can cost five times more that the cost involved in satisfying and retaining current customers.
often employers do not spend time with the inhouse stakeholders to inegrate them into the vision of the organisation. the in-house customer is neglected hence the average outcome with the external customers.
If the customer satisfy about the best service, they will pass the good things to other people.from that we can gain customer profile.That meens we can achive best sales.
when we follow solution oriented approch with excellent customer relationship ,the customer will build trust on us in these case we will eager to reach to the customer and customer will satisfy by our services/solutions.
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