Inscrivez-vous ou connectez-vous pour rejoindre votre communauté professionnelle.
By working to satisfy customer complaints
By being prepared to properly handle the most common complaints
By learning to get difficult customers on your side
By understanding why some customers are more difficult than others
By taking that one extra step to provide quality customer service
By consistently practicing all the principles of quality customer service
Just make them more curious about what you want to give them. They have to believe that you give them what they need, and not want to reach your target. Less details more curiosity..
Finding and keeping customers is one of the biggest challenges facing new businesses.
Build loyalty
Products they want
Quality
Great service
Never neglect customers
Keep communicating
Keep it fresh
As we say, a satisfied customer will tell2-3 people about his experience .
A dissatisfied consumer will share their lament with8-10 people.
Delight is the word that is trending in the market now. There was a time when satisfying consumer's need made them brand loyal, but today, every brand does that, to stand out, you have to delight them each and everytime, few ways to do it is through:
a. Having an enthusiastic sales staff
b. Getting as much info about the consumer as possible before pitching for the product
c. Evaluating unsaid needs, which is very important to delight the consumer
If u present yourself a good listener, your customer trust you and if you show a happy face to know their interest or query and get a smiley in return.......their mind is in your control.
Sale humbly, advise friendly and ask their name.
THEY WILL COME BACK !!!
the shortest answer is YOU !!! its your quality of service make them come back, because if customer into any product he dosent care much about anything else, but you can make him/her think about your company products, so be creative about yourself.
by giving them the best customer service possible and treat them the way u want to be treated so they keep coming back
rgardless of what merchandise you are selling, you are selling yourself , knowledge,attitude and other related personality features is what make the customer become comfortable when dealing with you, the question is ,what make the customer trust you to open his pocket and pay .put yourself in the customer's place and look at it from the other side. now, how to retain this customer?it is your identity in the market ,not how much cheaper than the others your prices are, you can never sell more burgers than mcdonalds ,we all know that TOM is a goofy cat but he is very presistent at chasing JERRY.
Knowing what customers are coming for when they reach you, is the first step to win them. When you provide them with the product/service they want is a point. But with only this point, noting will make them come again.
What will make a customer come again is a beautiful experience that he/she goes and this experience includes:
1- An organized and cool place that I feel calm and happy visiting.
2- A highly respectful representative who gently serves his/her customer.
3- Valuable after-sale services which makes the customer feels always precious for you.
In general, you need to think on how to make your customer happy from the moment he/she thinks to visit you and this continue to as long as he is using your product/service.
In present days we need to retain customers and its very hard to maintaining good customer relation in cut throt competition.
However, we can manage all following such good techniques to retain customers.
1. Persuasion ---- By which you can convince your customers for product or services. Showing the things specially for them.
2. Cool Attitude ---Keep their cool and staying cool under pressure,actually the ability people have to stay calm when things get a little hectic.
3. Read Customers --- Some times you won't be able to see customers face to face, and in many times you won't even hear to customer voice.Understanding customers behavioral psychology and being able to read customers emotional states.
4. Time Management --- Don't waste time to go beyond for a customer, just mark quality time to convert a deal and fulfill order as per stated deadlines.
5.Knowleadge of Product / Services --- Without knowing about product or services you won't know how to help customer when they facing problems.
6.Attentiveness ----Need pay attention to individual customers interactions and clear understanding about their problems.
7.Patience ---If u deal with customers in daily basis stay patient when they come to you and showing their frustation , handle customers with very tender manner.
