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We achieve Customer Delight by …. ? 1- Meeting expectations 2- Exceeding expectations 3- Not meeting expectations 4- Good customer service

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Question ajoutée par salah hamza , Catering Sales Manager , Al-Washim company for food services
Date de publication: 2014/05/06
salah hamza
par salah hamza , Catering Sales Manager , Al-Washim company for food services

2- Exceeding expectations

Fazal Ebrahim Dawood
par Fazal Ebrahim Dawood , Chief Executive Officer , Stardist Ltd

D - When you exceed expectations you have met customers expectations and you have provided excellent customer service 

Divyesh Patel
par Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

Option1,2, and4 are all important.

 

I would choose option 2- exceeding expectations (This shows that you as a sales person went out of way/ to a length to satisfy your customers needs)

Khatim Abbas Seed
par Khatim Abbas Seed , BUSINESS CONSULTANT , Google

2- Exceeding expectations

 

Contemporary customers are becoming growingly critical and aware. They may be content or moderately happy if their standard expectations (as a result of them being critical) are met, like "good customer service" for example which should be a standard (depending on market geography).

 

But chances are bigger that they will be delighted (which is a higher state than happiness or contentment) if such expectations are exceeded (including, but not limited to, good customer service)

Abdel Fattah Ibrahim
par Abdel Fattah Ibrahim , CDT Director , Colgate Palmolive

answer no.4

Titus Thomas
par Titus Thomas , Asst. Manager Brand & Communication , DOCIB Healthcare

Good Customer Service

Nabeel Javaid
par Nabeel Javaid , Customer Care Representative , Silah Gulf

Option1 &2 both are important

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