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agree,,, but apology must be on three parts,,, sorry i did it2. i will not do it again 3. how can i rectify my wrong doing?
There are many reasons why you should make a sincere apology when you've hurt someone unnecessarily, or have made a mistake.
First, an apology opens a dialogue between yourself and the other person. Your willingness to admit your mistake can give the other person the opportunity he needs to communicate with you, and start dealing with his feelings.
When you apologize, you also acknowledge that you engaged in unacceptable behavior. This helps you rebuild trust and reestablish your relationship with the other person. It also gives you a chance to discuss what is and isn't acceptable.
What's more, when you admit that the situation was your fault, you restore dignity to the person you hurt. This can begin the healing process, and it can ensure that she doesn't unjustly blame herself for what happened.
Last, a sincere apology shows that you're taking responsibility for your actions
Yes, I can imagine it & I love to give it and receive it whenever applicable. "Sorry always wins!"
Apology is the one thing in human interaction that can make communication so EASY! It's the ultimate invitation of one person to the other into their "fragile being" who's showing remorse about & spite for their thoughts, words or deeds in a moment of rationality & consideration after a moment of impulsiveness and/or misjudgment.
If well-meant, apology is the crème de la crème accumulation of the best traits & characteristics of human nature & civilization at its best & shortest form, all summed up in one word, "Sorry". Those who turn down a "sorry", very often end up being "sorry" themselves. "Sorry always wins!"
Yes - sometimes an apology is very important and it has a soothing effect for the wronged person.
If you are wrong and you know it, you have to apologise.
But apologies is not a tool and does not mean that you can allow yourself to blame and hurt people thinking that you have a tool that you can use at a later stage.
powerfull weapon :) ..but as every weapon, one should not misuse it
A big heart is required for Apology and the wonder of it cannot be counted in terms of credibility/trust/faith etc..... Apology is a tool which people are reluctant to use thinking much about the consequences, at times EGO works aa a barrier between accepting and contesting the point of dispute.
This Cow-web is unshakable and breakable due to the social status people create around them.
Apology has a powerful effect on human relationships, and on business too, as long as you deal with a human. "I apologize" should be differentiated from "I am sorry". The tune & attitude is different in both cases, although both belongs to apology. One should make sure s/he uses apology in the right manner, in the right situations. Too many appologies may have bad concequencies on the image (of a person or a company). Nobody prefers to have business with Mr. "So many (sorry)s"!. Apology, as it is often accompained by mistakes, should not be only offered, it should teach us how to improve ourselves so that we will not be using it in the future.
Yes I can.
Apology is a very important tool (I DONOT LIKE TO CALL IT WEAPON). When we use it in the right situation in the right time, it could have a magic effect . But we should take care not to use it too much (i.e. to avoid repeating the same mistakes)
apology should be only made when it is worth apologizing, it should not be made to compliment someone even if he is wrong
YES I DO
apology like powerful magic
apology can give many strong positavelly steps in concerning , developing & growing up for all kind of
relationships
I agree with the saying that people who are first to apologize are the bravest. These people are good in making and keeping relations in both personal and business lives and are generally great Account Managers/CRMs. The reason is simple: the sooner you put aside the ego of being right in an argument and move past it, the earlier you can find a solution to that problem.
In my personal experience, if it was an honest mistake from my side, I would apologize quickly. If it was not a mistake from my side, I would definitely lay down my line of argument and offer to move past the issue and find the solution to fix that problem. I believe most people (customers) do not want to waste time in arguments and are more interested in finding the solution. It always turns out to be a great relationship builder.
