What is the definition of Excellent Customer Service experience ?

Excellent customer service to me means, continually giving the best serivce to every customer every time, finding ways to better serve each customers individual needs. Work towards creating an atmosphere of cooperation and friendliness to make every customer feel that he or she is special. Make a difference, so that each customer remembers your service and looks for that again and again.

the definition of excellent customer service experience according to the customer varies on the basis of the type of customer one is.

WHEN CUSTOMER GETS SATISFIED,,, HE IS HAVING BEST OF VALUE FOR PRICE HE HAS PAID,,, WIN WIN SITUATION FOR HIM.

Good customer service is meeting the expectations of customers and usually leaves the customer pleased. Exceptional customer service is going above and beyond for a customer. Customers want to feel special and that their money is being well spent. One way to keep customers coming back and bringing new business is exceptional customer service.

"Excellent Customer Service" would ask for many aspects that need be satisfied. But, in short illustrations, it is excellent:1. If the customer has to contact it, only once per complaint/enquiry to have it solved/answered.2. If the majority of customers spontaneously compliment the excellence of it or mention it as a "heard reputation".3. If your customer satisfaction survey says your customers are still satisfied EVEN when their problems were not solved (some problems can't be solved) but if customers are still content, it means you must have scored VERY high on other fronts like: clarity of communication, politeness, availability, waiting time, turn-around, in-depth handling, know-how, seriousness, follow-up, due apology etc.

Customer delighted !

the definition of Excellent Customer Service experience is when he gets the service much more than he expects. And later he comes back to you because of excellent customer service.

Where cusotmer feels he is part of that serivice provider.  you can not make every customer delighted so give him sense of ownership. 

The question is really about "excellent customer service experience"  ...

 

Let us analyze the question itself ... it is asking about the "experience"  ... but what experience ?

It is about "customer service"  ... Here, the question becomes vague and open to possibilities

• Are  you asking about this experience from the customer side ?
• Are you talking about this experience from the provide of the service side ?

What I see is that most answers focused on the first possibility only.  None took the other possibility in consideration.

 

last point in understanding the question is the word "excellent"  and this leads to the debate on the definition of the concept of excellence itself .  and what does it mean ?

• It is really connected to customer satisfaction/delight ?
• Is it an inherent thing in the service itself regardless if the customer realizes/appreciates that or not ?
• Is it something related to "high-quality' ??  or not necessarily ??
• Is it related to "value for money" attained by the customer through this service ?

I can elaborate further on the question and provide a360 view of the possible answers from all aspects.

 

But  instead of giving a lecture, I would suggest further clarification of the question itself to save our effort on answering something which is not the question

That is knowing your customer from his interior responce toward a marketed product. If he is a potential customer you will surely know how to approche him if he is not a potential customer you will also have a different approche towards him. Which is also a characteristics of customer service experience. 

Simply its customer satisfaction, as customer needs vary.