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It is impossible to manufacture or change culture overnight, but HR plays a key role in driving the culture of the company. HR can ensure the company understands employee concerns and act on them by conducting an ongoing feedback loop via engagement surveys or focus groups to give employees the chance to voice their opinions. Once this feedback is collected, HR can help to ensure unity across the leadership team, coaching those at the top and making them aware of negative behaviors and how these impact the company as a whole. In addition to encouraging leaders to drive the necessary changes, it is also HR’s responsibility to impact culture by working to remove those who are poor leaders and bringing in people who align with the company’s current or desired culture.
As culture continues to be a key determining factor in a company’s ability to attract new talent and retain its current employees, HR departments are under increasing pressure to manage and foster their company’s cultures. While HR might not always have the power to change the culture outright, it does have the ability to influence leadership to steer the culture in the right direction and nurture an environment where employees enjoy coming to work and performing their jobs.
