WHAT IS THE IMPORTANCE OF THESE IN SALES CALL ? 1. PRE CALL ANALYSIS 2.POST CALL ANALYSIS ?

Both are Important.

I think Mr. Khatim has already explained it beautifully along with some others. 

Both are part of business intelligence related to sales and CRM (Customer Relationship Managemen). A pre-call analysis is gathering, consulting and/or interpreting available info about the customer, whether business or a private one, company, purchase history, profile (size, industry, revenue, decision-makers, classification, needs, previous orders, quotation request details etc.) that will come in handy in addressing them properly to formulate a winning sales-pitch, close a sale or coming closer to it. A post-sale analysis is an evaluation of a sales call, whether successful or not. If successful, it can become part of a company's Knowledge Base or case studies for the sales team, contribuitiog to forming future sales policies or techniques towards certain clients. If unsuccessful, it can lead to improvement of the next sales-call to the same or another client of similar demographics or profile. It's all about gathering intelligence.

I think both important

Pre call analysis and post call analysis give the decision maker quantitative information and leads to a trend analysis to sort/group the customers and tehn we can take action about the most important ones.

By using that, we can satisfy80-20 rule.

Both of them are very important

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I agree with Mr. Khatim

excellent  demonstration

 

 

Answer can be100 page long but i ll mention one thing.  what and how to make or present on basis of where customer shows interest. and how to improve for long term.over satisfaction of customer.

both of them = the key of customer satisfaction

Both are part of business intelligence related to sales and CRM (Customer Relationship Managemen). A pre-call analysis is gathering, consulting and/or interpreting available info about the customer,

These are fundamentals of a Sales Process.

Pre Call Analysis:It means Preparation of Strategy for the Sales Call to be conducted which includes: Are you in the right market with right product for the right customer and the product or solution  and preparedness with answers for the possible the quesries which the customer is likely going to ask and carrying of right kind of product literature,info data,price list and competitors data.

Post Call Analysis:It means did you follow precall Analysis in a system while making a call,Were you able handle all possible queries raised by customer satsifactorily,did you create a common ground with the customer,did you summarise at the end waht all was needed by the customer.Did you present your product in a way that appealed the customer and fulfilled his/her need.Did you ask for the order and were you able to get one.If so your pre call analysis is O.K and Post Call Analysis will aloow you to do home work for the customer for his next call and help you to devise startegy to enhance business from the customer.

 

I Don\\t Know :(