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As some of you might know, brands have multiple accounts on Twitter, each with different duties. for example, @companyNameCS acts as a customer support for followers, @companyNameNews acts as a broadcasting account to deliver news and so on.. which is better? Multiple accounts or one single account tweeting about everything?
Dear George,
Having a single or multiple accounts both have its positives and negatives. Such as:
Positives:
1. User base doesnt get divided.
2. Engagement might be higher and single posts would reach more users.
Negatives:
1. Negative feedback could cause issues for brand building.
2. Audience may differ.
For the example you have shared, I'd advice you have2 unique accounts, as1. High possibility for customer support the handle would get complaints, issues, which they may not want other users to notice and2. News is normally a high no. of tweets per day and only the users who may want it should follow the company.
Thank you for the question.
Regards,
Aditya