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State the service operations standards

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Question ajoutée par Jamil Rabi , Service Operations Manager , Haji Husein Alireza & Co. Ltd. (Mazda Sole Distributor in KSA)
Date de publication: 2014/06/06

listening next with emphaty;courtesy,follow up end with process.first The basics of customer service extend to face-to-face, phone and Internet sales. Every business should have a set of standard operating procedures (SOPs) when dealing with customers. These SOPs should be straightforward and understandable.

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