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Has technology improved the customer experience in most companies?

Office Management Customer Service Administration Sales Finance
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Question ajoutée par Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town
Date de publication: 2014/06/13
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georgei assi
par georgei assi , مدير حسابات , المجموعة السورية

Yes totally agreed with colleagues answers

SMARAGDI FILIPPAKOPOULOU
par SMARAGDI FILIPPAKOPOULOU , Secretary , Public sector (temporary job)

Definately yes, because you can the shop site and you can browse through the products before you visit the store. It's more convenient this way.

 

Irina Chepel
par Irina Chepel , Personal trainer , Freelancer

Of course. In that or another way, technologies are always help and making better

Ismi Puji Hastuti
par Ismi Puji Hastuti , English Teacher , SMK Widya Taruna

Yes, agreed with previous answers... 

souha safir
par souha safir , إدارية , قطاع التربية

Yes

Divyesh Patel
par Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

YES

Companies have implemented technological solutions to "improve" customer service, not to complement human involvement, but to REPLACE human involvement. Or to reduce the expertise needed by the actual human beings that interact with customers.

Ahmed Mohamed Ayesh Sarkhi
par Ahmed Mohamed Ayesh Sarkhi , Shared Services Supervisor , Saudi Musheera Co. Ltd.

yes offcourse u can see that when u get massege from shops to send u offer and u can buy by tv shop & Website .....etc

Nasir Hussain
par Nasir Hussain , Sales And Marketing Manager , Pakistan Pharmaceutical Products Pvt. Ltd.

YES!!!.....

Mukesh Varadhan
par Mukesh Varadhan , Administration Manager , M/s. Triton Health Care

Yes. I do believe technology has improved tremendously in customer service.

miriam mwangi
par miriam mwangi , CUSTOMER SERVICE EXECUTIVE , EMAAR MALLS GROUP

Yes it has alot and it has become an essential in oyr day to day life, some customers who come visiting dubai for the first time have no idea what we have in store for them through magazine, television , billboard, advertising and videos they watch it enhances their desire to visit us and get their experience first had so it has greatly uplifted their experience m

Alex Al Yazouri
par Alex Al Yazouri , General Manager , Al Mushref Cooperative Society

Yes absolutely and improving,

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