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Which of these company technically are the best in call center and voip (Ip telephone? Avaya or Cisco? ‎

What is the best way to calculate the Call Center Service Level ?‎

What is PABX system and avaya voip how to configure? ‎

 

Answer added by  Maher Sadwan
8 years ago

The formula Service level = [ Number of calls answered within the service level threshold] / [Number of calls offered] * 100  

 

Answer added by  Deleted user
7 years ago

Cisco is best in terms of stable system, features, and infrastructure.

 

Answer added by  PIYUSH RUSTAGI, Technical Consultant, TeleApps
8 years ago

Call Center Service Level is actually total number of calls answered within specified threshold time divided by the total number of calls answered and abandoned. Good AHT ... See More

 

Answer added by  Yusuf Motagamwala, IT Manager, Behbehani Motors Company
6 years ago

Best way to calculated the call center service level is time for which a call was on hold, Number of calls answered to call drop ratio. 

 

Answer added by  Deleted user , Entity, Cisco
7 years ago

collect data based on the number of calls that had a service level event within your predefined time period: The call is answered. The call is abandoned

 

Answer added by  hocine Benamar, Gestion de la Zone, EGZIA
7 years ago

avaya is best technical than cisco

 

Answer added by  Faheem Kannattil, L2 Network Engineer, IBM India Private Limited
7 years ago

definitely cisco, having great support, stable and efficient