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Ahmad Samir's image
Question added by Ahmad Samir Director Telecom
11 years ago

How to calculate productivity of people and efficiency of their productivity in contact center on all employees and management levels?‎

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Performance Center
Contact Center Design
Contact Centre

How to calculate productivity of people and efficiency of their productivity in contact center on all employees and management levels?‎

Mohammad Tohamy Hussein Hussein's image  
Answer added by  Mohammad Tohamy Hussein Hussein, Chief Executive Officer & ERP Architect, Egyptian Software Group
11 years ago

Conceptually, productivy is mesured by the number of units produced in a unit of time and effeciency is mesured by comparing productivity figures to the standard ones for ... See More

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Performance Center
Contact Center Design
Contact Centre

How to calculate productivity of people and efficiency of their productivity in contact center on all employees and management levels?‎

Majid Alotabey's image  
Answer added by  Majid Alotabey, Vice President for Operations, Ink Products Company Ltd.
11 years ago

Theoritcally productivy is mesured by how many units are produced in a certain time.

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